The article went on to say that the data was primarily compiled from Consumer Checkbook which uses consumers rating, some secret shopper methods and telephone price checking. We do not agree that we are 2% above average in the field however. I think that we tend to quote higher on the phone than most when asked for a phone estimate. Some shops tend to low-ball the cost on the phone and charge more later. We think our customers would rather have the invoice come out lower than the phone estimate if possible. We try to make that happen.

We do not know of any shop in town that charges less for a minimum service call. Virtually all other service shops cost more here in Seattle.

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